FAQs

1. SHIPPING & PAYMENT INFORMATION

1.2 DO I HAVE TO PAY ANYTHING?

NO! We will ship your odder for FREE - this is your benefit of shopping at Luxury Shop M.D. It doesn't matter how much the order is, it will be FREE.

1.3 DO YOU SHIP INTERNATIONALLY?

Vitality Jewellery is proud to service our #Vitality Jewellery from all over the world!

Shipping Times (after the product being shipped)

United States 7-25 days
Australia 13-20 days
Canada 16-26 days
United Kingdom 20-40 days
Bulgaria 23-45 days

For other countries shipping times and questions, don't hesitate to contact our customer service at support@vitality-jewellery.com or click the pink icon at the bottom-right of this page to chat with us.

1.4 WHAT PAYMENT METHODS DO YOU ACCEPT?

Vitality Jewellery offers several payment options for your convenience. We accept Visa, MasterCard, Discover and American Express cards. We also take PayPal and Google Pay.

1.5 WHEN WILL MY ORDER SHIP?

After your payment is verified, it takes 1 to 3 business days to process and ship your order. This does not include weekends or holidays.

1.6 WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

Luxury Shop M.D. cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

2. ORDER INFORMATION & CONCERNS

2.1 CAN I TRACK THE PACKAGE WHEN YOU SHIP IT?

YES. After placing an order, your confirmation # аnd tracking # will be sent to your e-mail adress. Also, a daily, tracking/shipping update will be sent to you via Facebook Messenger or your e-mail adress so you can see exactly where your delivery is at any moment!

2.2 OOPS !! I WAS SO EXCIDET TO PLACE MY ORDER THAT I FORGOT TO USE MY CODE.

We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.

2.3 I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

2.4 MY ORDER STATUS SAYS "UNFULFILLED". WHAT DOES THAT MEAN?

"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a email and your order status will change to "Fulfilled."

2.5 WHY WAS MY ORDER CANCELED?

There may be several reasons why your order may have been cancelled:

If you ordered a single item and we are unable to fulfill the order due to either (1) being out of stock or (2) an unexpected delay in our ability to replenish the item in a timely manner, your order will be cancelled and your original form of payment will be credited with the full amount of your order (less any discounts used when placing the order). If you used an E-Gift Card for your order, a new E-Gift Card will be issued for that portion of your payment.

In some cases we are unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order may be automatically be cancelled. If your order has been cancelled for this reason, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, please create a new order using the correct billing address.
When we are unable to process an order, we will automatically cancel and refund your item(s). You will receive an email confirmation notifying you of this change. Please allow 7-10 business days for the amount to post to your account, although the average time frame for refunds to post is 2-5 business days.

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com

2.6 WHAT IF MY CREDIT CARD IS DECLINED?

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

2.7 I PLACED AN ORDER BUT NEVER RECIEVED A CONFIRMATION EMAIL.

If you do not receive an email from Vitality Jewellery within a few hours of placing your order please check your Spam folder, alternatively the email address on file might be spelled incorrectly. If you still need assistance, please contact our Customer Care team at SUPPORT@VITALITY-JEWELLERY.com

3. INTERNATIONAL RETURNS

Any brand new product can be returned for a full refund within 30 days of delivery. Please contact Customer Support to schedule the return and receive a prepaid return label. Expedited shipping charges are non-refundable.For international returns under $50 USD, the customer is responsible for return shipping.

3.1 RECEIVE A DAMAGED ITEM?

Receive a damaged item? Please reach out to our Customer Support team at SUPPORT@VITALITY-JEWELLERY.COM and they will help resolve the issue.

3.2 HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

Once you notify us that you would like a return, we will email you a pre-paid return label within 24 hours.

Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.

3.3 YOU HAVE SENT ME THE WRONG ITEM

In the unlikely event you have received a defective item, please contact us immediately with the following information:

Your order number
The name of the item you did not receive
The name of the item you received in it's place
A photograph of the item you have received

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified to your satisfaction.

Unless proof that you have received an incorrect item has been verified by a member of the support team, we cannot begin to take the steps needed to rectify the problem.

You may be required to return the incorrect item back to us, but a member of the customer support team will advise you if/how to return the item

Still Need Help? Contact Us at SUPPORT@VITALITY-JEWELLERY.COM or click the pink icon at the bottom-right of this page to chat with us.